We accept most major insurance plans. It is your responsibility to know your plan coverage, benefits, eligibility, cost share amounts (i.e., deductibles, co-payments, co-insurance, etc.), exclusions, limitations, referrals, and pre-authorization requirements for specialty services. It is your responsibility to confirm that Feigenbaum Neurosurgery, PA participates in your plan. If we participate with your insurance plan, we will file a claim on your behalf and bill you for your portion.
Please note, effective July 1, 2023, we will no longer be accepting Aetna; this includes all commercial and Medicare products (Aetna Medicare Advantage). We apologize for the inconvenience this may cause.
The office requires a valid picture ID, all current insurance information, your referral and/or approved pre-authorization, if required, to bill your insurance for the visit.
Fees & Payments
We request payment arrangements for all office services at the time they are rendered unless prior arrangements have been made. We accept MasterCard, Visa, American Express, and Discover for your convenience.
Any questions that you have regarding bills from other providers or from the hospital will need to be addressed to the name/company listed on the invoice. If you have questions regarding your balance with Dr. Feigenbaum please feel free to contact the Billing Department at (214) 242-1389.
Our billing office works diligently for you, to appeal denied claims on your behalf. You will receive a statement from our office once your insurance company has processed and paid their portion.
Surgery Billing Vendors
After surgery, you will receive bills from:
- Provider Fee
Frank Feigenbaum, MD
Stefanie Hutchens, NP, RNFA or
Debbie West, CNOR, RNFA
- Hospital/Facility Fee
Medical City Dallas Hospital
- Radiologist and Intraoperative X-Ray Imaging
- Pain Management
- Internal Medicine
Disability, FMLA, Work Restrictions Paperwork
If activity/work restriction paperwork needs to be addressed, please notify our staff when you check in at your follow-up visit or call the office at (214) 242-1389. If short-term disability/FMLA paperwork needs to be addressed, please fax your form with your name, date of birth, contact information, and release of authorization to (214) 366-3713. There is a $100 fee for processing the requested FMLA/Disability paperwork. Please do not submit your forms until you are scheduled for surgery. Allow 5-10 business days for processing.
If you are requesting medical records, there is a $25 fee for copying and mailing. There is NO CHARGE if you request medical records through the eClinicalworks (eCW) Portal.